Chargeback Policy

Chargeback Defined

There are several situations that qualify for requesting a chargeback:

• Fraud or unauthorized charges on a customer account
• Packages that were never delivered to or received by the customer
• Damaged or defective items received by the customer
• Incorrect charges on the customer account (e.g., The cost of the item purchased was different than what was actually charged.)

1. If for any reason Shops receives a dispute, claim, and/or chargeback you acknowledge that we have the right to:
   1. immediately charge a non-refundable fee of $25 to investigate the claim in addition to the full cost of the charge being disputed. The fee will be taken from the balance on the applicable Vendor account. If there are insufficient funds, Shops will use the Vendor credit card on file.
   2. immediately close your Shops Account with or without any notice; and/or
   3. immediately place restrictions on your Shops account with or without any notice, including:
      1. the restriction on making sales on the Shops platform
      2. the restriction on making transfers to your bank account from the proceeds of sales
      3. the restriction on adding any new items to your shops account

The duration of the restrictions will be set at the discretion of Shops’ Management.

• 1. terminate the Vendor Agreement in accordance with Section 10 of that Agreement.

The Company will not be held liable for any loss, costs or charges incurred resulting directly or indirectly from the exercise of our right to place restrictions on your Shops account as provided in this policy.